Returns & Exchanges
At KAYALI, we want you to be completely satisfied with your fragrance purchase. If you are not entirely happy, we offer a 30-day window for returns on items in their original condition and packaging.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to begin the process.
Prepare the Package
Carefully pack your items in their original boxes, ensuring the fragrance bottles are secure to prevent damage during transit.
Label and Ship
Print your prepaid shipping label from the portal and drop off the package at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing